We hope that you to love your new four.four co products. However, If you buy one and decide it’s not for you, simply return it for a full refund, exchange, or store credit. Below are frequently asked questions to help you navigate your returns. It is easy, we promise!
What items can I return?
For online orders in the U.S., we accept items in new condition for a full refund, exchange, or store credit within 30 days of the shipping date. Please note that all face masks and items marked 'Final Sale' are non-returnable.
How much does it cost to return an item in the U.S.?
Return shipping is free for returns within the U.S.
How long do I have to return an item?
You have 30 days from ship date to have your return postmarked to the carrier on your label. Your refund will be credited to the original form of payment used to make the purchase.
Please note that four.four co monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Can I exchange an item from my order?
Of course! If you want to swap an item for a new color, you can create an exchange easily in our return portal.
Sale items are not eligible for exchange. Please only send returns using our return labels so that we can track your items. We cannot refund a lost return that was sent using a method other than our return labels.
How do I create a return or exchange?
To create a return or exchange:
- Go to four.four co returns page and input your email and order number.
- Select Exchange for the item you want to exchange
- Choose a new color and click Next Step.
- Confirm your return and click Process Return.
- Print your return label and drop off at your local shipping station
When will I get my refund?
Once we receive your return request, please allow 3-4 business days for your return to be processed by the four.four co team. We are a small team of two and greatly appreciate your patience in handling your returns. It could take 5-10 business days for your bank to post the refund to your account. Please note that your refund can only be credited back to the original form of payment. We will send you an email when our team has processed your refund so you know it’s on the way.
