Where and how do you ship? What are the fees? How long does it take?

All of our shipments are carbon offset through both Shopify Planet and our shipping protection provider, Corso (if you have opted in, which is recommended).

Please note:

Inventory status is indicated on product pages near the Add to Bag button.

Some of our jewelry is made-to-order and should ship within 4-6 weeks. (All 14k selections are made-to-order.)

We currently carry some limited stock. As we grow, so will our stocked items. Items in stock will generally ship within 1-2 business days (M-F), excluding holidays.

Duty and taxes for international orders are included at checkout, so no need to worry about surprise fees.

If your order is a mix of ready-to-ship and made-to-order, your entire order will be held until all items are in stock. If you would like to receive available items sooner, please place separate orders accordingly.

Delivery times are estimated and may be affected by unforeseeable delays such as weather, traffic, volume, etc.

Orders over US$1000 will ship with signature required for your protection.

 

United States

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Standard UPS or USPS $200 USD and up Free! 3-4 business days Standard UPS or USPS below $200 USD $10 USD 3-4 business days Express UPS or USPS any order amount $25 USD 1-2 business days

 

Canada

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Standard DHL Direct or UPS $275 CAD and up Free! 3-7 business days Standard DHL Direct  or UPS below $275 CAD $22 CAD 3-7 business days Express DHL Worldwide any order amount $40 CAD 1-3 business days

 

United Kingdom

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Expedited UPS £160 GBP and up Free! 3-4 business days Expedited UPS below £160 GBP £15 3-4 business days Express DHL Worldwide any order amount £25 2-3 business days

 

Ireland

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Expedited UPS € 200 EUR and up Free! 3-4 business days Expedited UPS below € 200 EUR € 18 3-4 business days Express DHL Worldwide any order amount € 30 2-4 business days

 

Australia

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Expedited UPS $325 AUD and up Free! 6-7 business days Expedited UPS below $325 AUD $28 AUD 6-7 business days Express DHL Worldwide any order amount $52 AUD 3-6 business days

 

New Zealand

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Expedited UPS $350 NZD and up Free! 6-7 business days Expedited UPS below $350 NZD $35 NZD 6-7 business days Express DHL Worldwide any order amount $60 NZD 3-5 business days

 

Israel

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Expedited UPS ₪ 800 NIS and up Free! 5 business days Expedited UPS below ₪ 800 NIS ₪ 85 5 business days Express DHL Worldwide any order amount ₪ 200 2-4 business days

 

South Africa

SPEED CARRIER ORDER AMOUNT FEE TRANSIT TIME Expedited UPS R 3750 ZAR and up Free! 4-5 business days Expedited UPS below R 3750 ZAR R 450 4-5 business days

 

Do you offer shipping insurance?

By default, we offer Corso Green Shipping Protection for a nominal fee at checkout for orders up to US$1000, which we HIGHLY recommend. If you opt out for your order, we cannot be held liable if your package is lost, damaged, or stolen in transit. If there is an issue with your package and you have protected it with Corso, please file a claim through this link. If your package is lost and you did not protect your order, please contact USPS, UPS, or DHL directly.

For order over US$1000, we cover the insurance. Please note that signature will be required.

RETURNS

Because we are a small business and our jewelry is either made-to-order or minimally stocked, please understand that we cannot issue credit card refunds on returns at this time.

If there is an issue with your purchase, the jewelry is returnable for store credit (in the form of a gift card) if shipped back within 30 days of delivery of your order. Please contact us immediately at hello@aidenjae.com for assistance.

US RETURNS

We will provide you with a return shipping label via email. There are no return shipping fees for defective items on US orders. A return shipping fee of US$11 for customer remorse will be deducted from your credit amount, but may be lifted on a case-by-case basis at Aiden Jae's discretion.

Please note, if you were charged a shipping fee on your original order, it is not refundable and will be deducted from your credit amount.

INTERNATIONAL RETURNS

As a small business, we cannot handle return shipping fees. Return shipping arrangement and fees must be handled and paid for by the customer.

Please note, shipping charges, duties, and fees on your original order are not refundable and will be deducted from the credit amount.

ALL RETURNS

To qualify for a credit, items must be in their original condition without signs of wear or damage and must be shipped back in all original packaging (pouch included). We reserve the right to refuse any return with obvious signs of wear, damage from use, or damage from improper protection during return shipping.

Unfortunately, we cannot accept returns on gift cards.

EXCHANGES

We're unable to offer exchanges at this time. If there is an issue with your purchase, please refer to our return policy above.

ORDER CANCELLATIONS AND MODIFICATIONS

You may cancel your order for a full refund if you email hello@aidenjae.com within 60 minutes of placing your order.

We cannot modify orders once they have been placed, but you may cancel your order for a full refund if you email hello@aidenjae.com within 60 minutes of placing your order and place a new order.

Please contact hello@aidenjae.com within 24 hours of placing your order if you need to update your shipping address.  We may still be able to change the address after 24 hours, depending on the status of your order, but this cannot be guaranteed.  If we are unable to make the change because your shipment has already been processed, you should be able to update your address on the UPS website once you receive your tracking number from us and it is in the UPS system.