We want you to be 100% satisfied with your Lizzy James purchase, and we're here to help!
- Chain necklaces, chain bracelets, rings and charms may be returned for store credit. There is no restocking fee for these items
- We will happily exchange any custom made to order leather piece for
LizzyJames.com store credit less $10 restocking fee.
- Earrings are non-returnable for reasons of hygiene and safety.
Lizzy James wants you to be happy with your purchase. Each piece is handmade to order in our California studio especially for you. We don't just take it out of "stock" like an imported piece, and therefore like all handmade unique items we cannot offer refunds.
If you need to exchange a bracelet or necklace crafted with leather, we have a minimal restocking/exchange fee of $10.00 to cover the cost of the exchange and shipping your new piece(s) back to you. Due to their custom handmade, these returns are taken apart, recycled and are a total loss for us.
Engravable bracelets may be exchanged for a different size or color only, for a fee of $25, as this bracelet is a total loss for us. Engravable bracelets are a final sale.
All items purchased at a 35% discount or greater are final sale and may not be returned or exchanged.
Time is of the essence, and we will only accept exchanges within 14 days of the date your item was delivered. There are no refunds on custom made jewelry.
Please be fair to us and remember that we are only able to accept a return or exchange that is unworn, unused, in the original condition. We cannot accept an exchange if it doesn’t meet these basic requirements.
Before sending your return to us, please:
Step 2. Please mail your wrap to us at: Lizzy James, 18029 Calle Ambiente - Suite 514, Rancho Santa Fe, CA 92091. Include the RMA number AND if you paid via Paypal include the printout of your payment in your package.
Step 3. Upon receipt, we will issue you a Lizzy James Gift Card for what you paid (less the exchange/shipping fee of $10.00 for leather based products).
Do not send your Return without obtaining RMA approval, as it will delay the exchange process.
